Thursday 11 January 2018

Durham Constabulary set to recruit new police call handlers

DO you have what it takes to make critical decisions in emergency situations?

Think you could be the reassuring voice at the end of the phone for people during their hour of need?

Want a career at the frontline of policing? One which will challenge you, excite you and where no two days are the same?

Durham Constabulary are recruiting new police call handlers to work in the Force Control Room answering both 999 and 101 calls.

Applications open at 9.30am on Monday, January 15 and close on Tuesday, January 30. If a sufficient number of applications are received prior to the closing date the advert will be closed.

Following a paper sift, successful candidates will be provided with a detailed information pack. This will include guidance on the assessment centre process and interview skills and techniques.

Assessment centres will be held between February 12 and March 2, followed by interviews which will take place week commencing March 5.

Chief Constable Mike Barton said: “Our police call handlers are at the very heart of Durham Constabulary – they are the first point of contact for people in their hour of need, and deal with some of the most harrowing and distressing situations people will ever face in their lifetimes.

“To be a police call handler you need to be confident, hard-working and have a real desire to make a difference to people’s lives.

“You’ll also need to be able to think on your feet in a fast-moving and high pressured environment, and will have the ability to remain calm and composed when making critical decisions in emergency situations. The role is challenging, but extremely rewarding.

“If you think you’ve got what it takes to become a police call handler at one of the country’s best performing police forces, we want to hear from you.”

Ron Hogg, Police, Crime and Victims’ Commissioner for County Durham and Darlington, said: “This is a really important role. Police call handlers are the first voice from the Constabulary that many people speak to. It’s a rewarding role and I encourage people to apply.”       

To apply, visit

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